Frequently Asked Questions

How to order?

  • Visit our website at www.spectalook.com.
  • Select your favorite frame, Select the lens, Click on > checkout > Enter your details and continue shipping > Select your preferred payment method. Continue and complete the order.

Why can't I sign in?

  • Reach out to our support heroes for assistance! Please contact our customer support at customercare@spectalook.com.

    • Where is my order receipt?

    • You should have received a copy of your order receipt at the email address used to place your order.
    • However, while shipping your order will be provided with the necessary receipt, an invoice and a label of your order.

    Do I need my prescription to place an online order?

    • Yes, if you are ordering frames with lenses, you will need to upload your prescription during the ordering process.
    • Please note that we will not be responsible for any errors if incorrect inputs are provided.

    Where can I find my order?

    • You can find your order in your account on our website.

    How can I track my order?

    • You can track your order using the AWB (Airway Bill) number provided by our delivery partners.
    • For further information, you can contact us at customercare@spectalook.com or chat support at 7434001122.

    Has my order been dispatched yet?

    • Hang tight, we're working at lightning speed to get your order out the door. You'll receive a dispatch notification soon!

    What delivery services do you offer?

    • We use multiple delivery services, including DHL, Delhivery, Ecom Express, DTDC, Xpress bees, Ekart, and Shadowfax

    How long does it take for my order to reach me?

    • While the standard delivery time is 6-7 days, we strive to deliver your order as quickly as possible to ensure your excitement is not spoiled.

    What is your returns policy?

  • We have a hassle-free 14-day return policy, no question asked. Just return in original condition. Your satisfaction is our priority.

    • What should I do if I received the wrong item?

  • If you receive the wrong product, please contact us at customercare@spectalook.com and we will assist you promptly.

    • What is the proper way to clean and care for my eye wear?

    • Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
    • Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.
    • Avoid using any cleaners containing ammonia (such as Windex) or senitizers,lotions (like some hand soaps), as these products could damage your lenses.
    • Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
    • When not using your glasses, keep them in a case to avoid scratches.
    • Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.

    Do you have a size guide?

  • Yes, we have a size guide available. You can find it in the bottom corner of every product image.