Select your favorite frame, Select the lens, Click on > checkout > Enter your details and continue shipping > Select your preferred payment method. Continue and complete the order.
Why can't I sign in?
Reach out to our support heroes for assistance! Please contact our customer support at customercare@spectalook.com.
Where is my order receipt?
You should have received a copy of your order receipt at the email address used to place your order.
However, while shipping your order will be provided with the necessary receipt, an invoice and a label of your order.
Do I need my prescription to place an online order?
Yes, if you are ordering frames with lenses, you will need to upload your prescription during the ordering process.
Please note that we will not be responsible for any errors if incorrect inputs are provided.
Where can I find my order?
You can find your order in your account on our website.
How can I track my order?
You can track your order using the AWB (Airway Bill) number provided by our delivery partners.
For further information, you can contact us at customercare@spectalook.com or chat support at 7434001122.
Has my order been dispatched yet?
Hang tight, we're working at lightning speed to get your order out the door. You'll receive a dispatch notification soon!
What delivery services do you offer?
We use multiple delivery services, including DHL, Delhivery, Ecom Express, DTDC, Xpress bees, Ekart, and Shadowfax
How long does it take for my order to reach me?
While the standard delivery time is 6-7 days, we strive to deliver your order as quickly as possible to ensure your excitement is not spoiled.
What is your returns policy?
We have a hassle-free 14-day return policy, no question asked. Just return in original condition. Your satisfaction is our priority.
What should I do if I received the wrong item?
If you receive the wrong product, please contact us at customercare@spectalook.com and we will assist you promptly.
What is the proper way to clean and care for my eye wear?
Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your
frame or lenses.
Avoid using any cleaners containing ammonia (such as Windex) or senitizers,lotions (like some hand soaps), as these
products could damage your lenses.
Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the
surface.
When not using your glasses, keep them in a case to avoid scratches.
Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
Do you have a size guide?
Yes, we have a size guide available. You can find it in the bottom corner of every product image.
