Spectalook.com Return and Refund Policy

At Spectalook.com, we value your satisfaction with our products and are committed to providing you with the best possible shopping experience. To ensure a smooth return and refund process, please read and understand our return policy before making a purchase.

1. Notification and Initiation of Returns
Customers are required to notify Spectalook.com of their intention to return a product within 48 hours of receiving it. Please contact our Customer Support team at customercare@spectalook.com or through our dedicated customer service - 7434001122.

2. Eligibility for Returns

• To be eligible for a return, the product must be in its original condition, with all tags and packaging intact. Any signs of wear, damage, or alteration may result in the return being denied.

3. Non-Returnable Items

• The following items are non-returnable:
• Products that have been used, worn, or altered after purchase.
• Products without their original packaging, tags, or labels.
• Items sold as part of a bundle, unless the entire bundle is returned.
• Personalized or customized items.
• Items designated as non-returnable in the product description.

4. Return Process

• Once you've contacted us within the 48-hour window, our Customer Support team will guide you through the return process. We will help you with the instructions on how to return the product.

5. Shipping and COD Charges

• Please note that shipping and Cash on Delivery (COD) charges are non-refundable. The customer is responsible for the cost of return shipping.

6. Inspection and Approval

• After receiving the returned product, we will inspect it to ensure it meets our return policy criteria. If the return is approved, we will initiate the refund process.

7. Refund Options

• Spectalook.com offers two refund options:
• Store Credit: You can choose to receive the refund amount as store credit, which can be used for future purchases on our website.
• Original Payment Method: If preferred, we can refund the amount to the original  payment method used during the purchase.

8. Refund Processing Time

• Refunds will be processed within 15 business days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

9. Customer Responsibility

• Please ensure that you securely package the returned product to prevent any damage during transit. We recommend using a reliable shipping method with tracking to ensure the product reaches us safely.

10. Contact Us

• If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our Customer Support team at customercare@spectalook.com or through our customer service - 7434001122. 

Spectalook.com reserves the right to amend this Return and Refund Policy at any time. It is the customer's responsibility to review the policy periodically for updates. By making a purchase on Spectalook.com, you agree to adhere to this policy.

Thank you for choosing Spectalook.com for your shopping needs. We appreciate your trust and look forward to serving you.